A garage floods in a one-hour downpour and the water reaches the next room
What homeowners notice
A short, heavy storm sends water under the garage door. By the time the homeowner comes home, the garage floor is under water and a film of silt has reached the wall of the family room beside it.
What we do
The garage power is isolated and the standing water is pumped out. The path under the wall is traced with readings, the carpet pad in the family room is removed and the garage door threshold is noted for repair. The stored boxes are photographed and moved to a dry room.
What to expect
The garage and the family room reach standard over several days of checks. The entry point and the path go to the homeowner for the claim and for the threshold repair.
one evening of pumping, then drying checks typical visit
A line in an outside wall splits during a hard freeze and leaks on the thaw
What homeowners notice
After a night without heat during a hard freeze, a homeowner finds the kitchen floor wet on the first mild morning. The water runs from behind the base cabinet, and the wall beside the outside corner is soft at the bottom.
What we do
The main is closed and the lines are drained. The base cabinet is opened and the wet floor is extracted. The wall is opened where the readings are high and the cavity is dried. A licensed plumber repairs the split on a separate visit, and the crew records the path of the water.
What to expect
The wall cavity and the subfloor reach standard over several days, and the plumber's invoice and the drying log are kept together for the claim.
one day for the first visit, then drying checks typical visit
A supply fitting drips after the water was turned back on
What homeowners notice
After a citywide pressure change and a notice that was later lifted, a fitting under the bathroom sink begins to drip. The cabinet base is wet and the floor beneath has started to swell.
What we do
The times of the notice and the first tap opening are written down. The fitting is closed and the cabinet base is emptied. The wet floor is measured and dried, and the plumber replaces the fitting and tests the line at full pressure.
What to expect
The floor reaches standard over several days, and the notice, the times and the plumber's invoice go into the file for the insurer.
a morning to find and dry, then checks typical visit
A stain appears on an upstairs ceiling several days after a storm with heavy wind. A drip starts at a light fitting, and the attic above shows a dark stain along one rafter.
What we do
The fixture's power is off and the room below is cleared. The sagging area is released in a controlled way into a container. The attic is checked from a safe position, wet insulation is removed and the roof boards are measured. A roofer is recommended for the shingles and the flashing.
What to expect
The cavity is dried to readings and the damaged drywall is cut back. The repair waits until the readings are at standard, and the roofer's invoice and the drying log go into the same file.
A lower room takes Wolf River water after an overflow
What homeowners notice
After the Wolf River overflows the low ground, a family room on the lowest side of a house holds silt and about a hand's width of water. The bottom of the walls is stained to the tide line, and the stored tools in the garage are soaked.
What we do
The power to the room is isolated, the water is pumped out and the silt is cleared. The stored items are photographed, logged and moved to a dry room, and the porous material that stood in the river water is removed. The subfloor and framing are measured and dried, with the readings marked on a plan.
What to expect
The room reaches standard over several weeks of readings. The homeowner has the water-line photographs, the removal list and the final log for the insurer and any future buyer.
A dishwasher leak runs unseen under the kitchen for weeks
What homeowners notice
A water bill rises with no change in use, and a floor under the kitchen sink feels cool in one spot. The homeowner notices a damp line at the base of the cabinet wall, which has been growing slowly.
What we do
The meter is read with every fixture off, and readings are taken across the kitchen floor and the wall. A pressure test on the supply line narrows the leak to the dishwasher's connection. The smallest opening needed is made, and the plumber repairs the connection.
What to expect
The floor and the wall reach standard over several days of readings. The meter record, the test results and the plumber's invoice go to the file so the source is documented.
a day to find, then drying and a repair typical visit
Have the same problem?
Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.
