Questions about water damage in Collierville
Answers to the questions Collierville homeowners ask most about river overflows, freezes, boil notices, drying, mold, insurance and the 24/7 line. Each answer is written to be checked against your own policy and your own house.
- Phones answered 24/7
- Burst pipes, freezes, slab leaks
- Wolf River and storm flooding
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
Calls and crews
How do I reach you at night?
Call the line, which is answered 24 hours a day, every day. A crew is sent as soon as one is free.
Will someone come out during a storm?
A crew is sent as soon as one is free and it is safe to reach the house. The wait can be longer in a storm.
What should I do while I wait?
Close the main if a line is running, keep out of standing water near electricity, move people and valuables up and out, and photograph the damage.
Can I speak to the company that will attend?
The company is named when you ask on the phone, and its licence and insurance details are given then.
River and storm water
Is river water dangerous?
It can be. River water carries silt and can carry other material, so treat it as contaminated and keep children and pets out of it.
Why are the carpet and lower drywall removed?
Porous material that stood in river or storm water holds silt and moisture that drying does not clear, so it is generally removed and listed.
How long does a flooded room take to dry?
Often several weeks, because the framing and subfloor hold water deep inside. The drying runs until the readings reach standard.
Freezes, notices and pressure
Why did the pipe leak days after the freeze?
Because the water in a split line stayed still while frozen, and began to leak as the ice melted and the pressure returned.
Should I follow a boil notice?
Yes. Follow the utility's notice until it is lifted, and keep a copy with the file.
Should I let the taps drip during a freeze?
Letting a tap drip can help during a very cold spell, especially on an outside wall. It does not replace heat or insulation.
Drying, mold and claims
When is the house dry?
When the readings reach standard at every measured point. A dry-looking surface is not the test.
Is mold certified here?
The classification that covers mold work should be confirmed with the Tennessee Board for Licensing Contractors. Ask the company what it holds.
Will my insurer pay?
That depends on the policy and the cause. Many standard policies exclude river flood and gradual leaks. Ask the insurer in writing.
Question not answered here?
Call and ask. A technician will give you a straight answer, even if the answer is that you do not need us.