From the first call to the last moisture reading
Collierville Water Damage Restoration is a 24/7 water damage line for Collierville and the towns around it. Your call is answered, an independent local restoration company is sent as soon as one is free, and that company stops the water, dries the structure and keeps the record. The scope is explained and approved on site before work begins.
- Phones answered 24/7
- Burst pipes, freezes, slab leaks
- Wolf River and storm flooding
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
How Collierville Water Damage Restoration works
Collierville is the third-largest municipality in Shelby County, a town on the Wolf River with low ground along its banks. The river's gauge records flood impacts at stated stages, and in January 2024 a hard freeze cut pressure across the Memphis area and brought a boil-water notice to more than 600,000 people. Short, heavy downpours have also damaged many homes here.
The line was set up for those kinds of event. It answers at any hour because storms and freezes do not wait for business hours, and it sends the nearest free crew rather than promising a time it cannot keep. The crew that comes is an independent local company, not this line.
Every job is written down from the first visit. The photographs, the readings, the scope and the removal list go to the homeowner, and to the repair trade where needed, so the house is dried and repaired against the same record.
A registered local firm does the labour, and its papers are yours to inspect
Collierville Water Damage Restoration runs a telephone line that routes water damage requests to the closest independent restoration firm with a crew free. The firm, not this line, enters the property and carries out the labour. Staff here collect the address, ask which room is affected and whether water is still entering, then provide opening instructions.
Because the firm is the party on the premises, it is responsible for the credentials each task requires: its own liability cover, the contractor licence issued through the state board for the classification it works under, and any plumbing or electrical licence a repair calls for. Tennessee issues no state credential for water extraction that our research could identify, and the classification governing mold work has to be confirmed directly with the board, so any mold certification a firm presents should be verified before reliance.
The firm will supply its licence and insurance particulars on request, either by telephone or when it confirms an appointment. Those numbers are kept off this website for the firm's privacy, because they are private business details. Look them up yourself through the state board before any reconstruction is contracted, and ask for written evidence of the coverage the firm carries.
Request the licence number and coverage evidence (833) 490-5225
What we hold ourselves to
Answered at any hour
The phone is answered 24 hours a day. A crew is sent as soon as one is free, and the first steps are given while you wait.
Measured, not guessed
Drying is set against readings in the framing and the subfloor, and it is released only when those readings are at standard.
Written before it is done
The scope, the removal list and the price basis are written down and agreed on site before the work starts.
Clear about who does what
This line takes the call. An independent local company does the work, and each part of the job is named in the scope.
Our promises on every visit
- A written scope agreed on site before any material is removed
- Daily readings logged at the same points until the structure reaches standard
- A removal list with the reason for each item, shown to the homeowner
- A record that goes to the homeowner and, if asked, to the insurer and the repair trade
- A plain statement of what was not checked, rather than a promise of a clean result
Where we work in Shelby County
Still stuck? We pick up 24/7.
If it's an emergency, call now. For non-urgent help, send the form and we'll call you back.
Frequently asked questions
Who actually turns up?
An independent local company, normally the nearest one with a free crew. Its name and licence details are given when you ask on the phone.
Why not name the company on the website?
Because the company is a private business and its details are its own. You can ask for them on the phone and check them yourself.
Does this line do the repairs?
No. The drying is done by the company that attends, and the repairs are done by the trades the scope names.
Can I speak to someone at night?
Yes. The line is answered 24/7, including holidays.